Call Center

Pre-screening and scheduling services are vital to the success of any research study. Our call center can handle incoming and outbound calls for all of your current enrolling trials. No need for internal recruitment staff as we can handle all daily recruitment duties. If you already have internal recruitment staff, we can help you scale up and down as needed, especially for high enrolling studies.

We facilitate all inbound calls from Radio, TV, Social Media, and print advertisements with a phone number provided specifically for your site. This ensures we answer all calls as if we are part of the site’s in-house team. If preferred, we can forward an internal number to our call center as well.

We can handle all outbound calls utilizing your current database, referrals or various recruiting services.

We will gather all demographic, medication, and medical history information for new patients. If they are an existing patient in your database, we will simply update their current information.

We will go through all applicable pre-screening information (Inclusion/Exclusion) for the trial. 

You can increase and decrease the volume of service you require from us at anytime. With studies opening and closing at a moments notice it’s hard to know how much internal recruitment staff is necessary. With our call center, it will no longer be a concern. Simply outsource pre-screening to us and you can turn the service on and off as you see fit.

We offer bi-lingual recruitment services for both English and Spanish patients. Our services are available 24 hours a day to assist with covering hours your internal staff can’t. Results and patient updates are provided daily.

Our pre-screening and scheduling services allow Sponsors and CRO’s to be able to control all pre-screening, results, and patient updates from a single source. Our pre-screening service ensures each interested candidate is contacted within 24 hours and continually every 24 hours until the patient has been reached. This ensures a high percentage of patient engagement and increased study participants.

No more filtering through reports from multiple sites trying to identify issues and trends. Now all pre-screening information, scheduling and feedback can come from a singular source.

​We can also help create a phone screener for IRB approval. Utilizing the existing I/E and medication information, we can prepare a full script for review by the IRB at no additional cost.

For Sponsors or CRO’s utilizing patient recruitment sources, we are a perfect compliment. We can contact patients within the recruitment sources, pre-screen them and transfer the qualified patient over to the site for a live call immediately. If the site prefers we schedule the patient, we can accommodate that as well.